Domestic Orders (U.S.)
Enjoy free upgraded 2-3 business day shipping on all U.S. orders over $75. All orders are shipped out of our Lancaster, PA warehouse. Please allow up to two business days for your item to be shipped. Orders are not shipped on weekends (Saturday & Sunday) or holidays. If you order on those days, your order will be shipped within the following two business days. Shipping times and costs are in the table below. Note that shipping times are not guaranteed, but best estimates. Expedited shipping is an available upgrade at checkout, if needed.
Once your order has shipped, you will receive a shipping confirmation with tracking number via email. If you don't see a shipping confirmation email, please check your spam box.
- CANCELLATIONS: If you would like to cancel your order, please contact us immediately. If we purchase your shipping label before you notify us, we will be unable to cancel it, unfortunately.
- INCORRECT ADDRESS: If you entered the wrong shipping address, please email us the correct shipping address right away (support@thebroglo.com). If we purchase your shipping label before you notify us, we will be unable to change it, unfortunately. If your item is shipped to the incorrect address, we aren't liable for the package. If it is "Return to Sender" due to an incorrect address, please see below.
- RETURN TO SENDER: We are unable to provide a full refund for orders that are marked as "Return to Sender". A refund will only be issued if the package arrives back at our warehouse in perfect condition, which isn't a guarantee as we do not receive most "Return to Sender" packages. If your "Return to Sender" package is deemed in perfect condition, a refund will be issued. Note that original shipping fees are non-refundable and there will be a 10% restocking fee deducted.
- SHIPPING INSURANCE: When you purchase shipping insurance with your order, you can file a claim for lost, stolen or damaged packages. You will have the option to have us send you a replacement package or refund you the actual cost you paid for your item(s), excluding taxes and original shipping paid. If you choose to not purchase shipping insurance, Bro Glo is not responsible for lost, stolen, or damaged packages. To file a claim, please contact us at support@thebroglo.com. Make sure to include your order number and the reason why you are filing the claim.
- It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided when ordering. If you did not purchase shipping insurance with your order, we cannot be held liable for incorrectly entered shipping information or packages stolen or missing from an unreliable or unsafe shipping address.
| 3-5 Business Day Shipping | 2-3 Business Day Shipping | Two Business Day Shipping | Next Business Day Shipping | |
|---|---|---|---|---|
| Orders $0-$74.99 | $4.95 | $6.95 | $19.95 | $49.95 |
| Orders $75+ | N/A | FREE | $19.95 | $49.95 |
*Shipping time estimates do not include 24 to 48 business hours of handling time.
International Orders
International orders are shipped via UPS. Shipping costs are calculated at checkout. Once shipped, packages typically take 7-15 business days, but in certain circumstances, packages can be held up in customs, sometimes taking 3-6 weeks to arrive. Unfortunately, we don't have control of shipping after it leaves our warehouse. If you need your order sooner, expedited shipping times are an available upgrade at checkout.
*All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that your local government may not charge VAT or duties. However, if you are charged, we can't be responsible for these fees in any way as these aren't charged by us, and therefore, we don't receive any of the funds. Since duties and taxes vary by country, we can't add these costs to your checkout total. If you have any questions about taxes and duties, please contact your local customs office for more information. Finally, shipping fees and taxes will not be refunded if refused because of VAT/taxes.
We are unable to provide refunds for international orders.